What We Are Reading
CSAT Scores are in Decline – Now is Your Time to Shine!
Customer Satisfaction Score (CSAT) Scores are in Decline – Now is Your Time for your Contact Centre to Shine!
The Voices people would like to hear when they call a Contact Centre
Taylor Swift and Margot Robbie named as the voices most Southampton people would like to hear when they call a contact centre 8x8
Users Fear Adobe Plans to Train Its Firefly AI With Their Data
Users have expressed concerns that Adobe’s recent changes to its Terms of Use could allow the use of their data to train its AI model. Adobe Acrobat for Microsoft Teams Review: Must-Have Freeware for All Teams Users Adobe Sign for Microsoft Teams Review: Discover E-signature Approvals in Teams Microsoft Teams Integration Sees Adobe PDFs Open […]
Breaking Down the Building Blocks: Essential Components for Effective Conversational AI
Giving companies the ability to enhance customer experience, gather valuable data, and boost operational efficiency, this technology can transform any organization. The potential of conversational AI is evidenced by the incredible growth of the market. By 2030, the conversational AI market is expected to reach a value of $49.9 billion. Already countless companies are implementing […]
Tollring Unveils Analytics 365 AI Recording for Microsoft Teams
Tollring has unveiled its new solution, Analytics 365 AI-Powered Recording, which is now available on the Microsoft Azure and AppSource Marketplaces. This new compliant recording feature on Microsoft Teams completes Tollring’s Analytics 365 portfolio, offering transcription and automated AI-driven keyword, topic, sentiment, and outcome analysis at scale. Organisations of all sizes can leverage their recordings […]
NICE Launches New UCaaS Solution At $5 Per User Per Month
NICE has unveiled a new UCaaS solution priced at an eye-catching $5 per user per month. In a crowded market like UCaaS, it takes a particularly compelling sell or disruptive niche to hit the ground running with a new product, and NICE’s emphasis on affordability, quick implementation, and rapid ROI in the form of its […]
Blogs
Which is right for you: CPaaS or UCaaS?
CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…
How Does Unified Communications Specifically Increase Workplace Productivity?
As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…
