What We Are Reading
Voiceflex, AudioCodes Launch AI-Driven Conversational IVR for Microsoft Teams
Voiceflex has announced a strategic partnership with Audiocodes to launch an AI-powered conversational IVR and contact centre for Microsoft Teams. Voiceflex affirms this partnership announcement underscores its dedication to continuous innovation and providing cutting-edge products and applications. This move highlights their commitment to penetrate the Microsoft Teams space further and maintain a leading position in […]
The Benefits of an Informal Contact Center for Microsoft Teams
Many organizations, regardless of their size or industry focus, will have employees who need to frequently interact with customers. However, that doesn’t always necessitate the use of a comprehensive, formal “contact center” platform. For budget-conscious companies, an informal contact center solution can optimize employee and customer experiences, streamline operations, and reduce costs, combining customer service […]
AI: Are You Ready?
How ready is your business for AI? Have you deployed tools already? Are your people adopting them? Are they driving the efficiencies they are designed to deliver? In the last two years, there has been an eight-fold increase in enterprise investment in AI. And it’s predicted that, in another two years, 80% of knowledge workers […]
Martello Focuses Strategy On Vantage DX Sales For Future Growth
Martello is focusing its strategy for future growth on significantly driving Vantage DX sales. As outlined in its most recent earnings call for FY24, Martello reported a decline in total revenues compared to FY23. In FY24, revenue totalled $15.8 million, marking a 2 percent decrease compared to FY23. For Q4 FY24, revenue was $3.8 million, […]
Wildix Launches Advanced E‑Learning Platform for Partner Growth
UC company Wildix launched a new e‑learning platform to enhance training and certification processes for MSPs and SIs. The platform is also open for guests, allowing partners to invite their customers to explore courses such as the Collaboration series.
8×8, Inc. Appoints Andrew Burton to Board of Directors
CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today
Blogs
Which is right for you: CPaaS or UCaaS?
CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…
How Does Unified Communications Specifically Increase Workplace Productivity?
As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…
