What We Are Reading
Unveiling the Future of AI with Microsoft
Unveiling the Future of AI with Microsoft What does the future hold for AI? Micrsoft and Puzzel discuss the outcome for the contact centre
VITG appointed as Access4's Diamond++ partner
Unified communication-as-a-service provider Access4 has appointed Australian ICT managed service provider VITG as Diamond++ partner. VITG recently acquired Access4 partners Ittelligent and Powernet. Since it was established in Shellharbour,
8×8 Named a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service
Recognized as a Leader for the Twelfth Year in a RowCAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact
Cost Analytics: How to Optimize Your Unified Communications Technology
Are you looking to optimize your Unified Communications technology? → EBOOK: Cost Analytics: How to Optimize Your Unified Communications Technology Organizations know that, in today’s dynamic business environment, it is crucial that they invest in UC tech to drive productivity, synergy, and collaboration between teams. By adopting the right platforms, they pave the way for better […]
CCaaS platform subscriptions to generate $18bn revenue by 2028
Study finds contact centre-as-a-service set for strong revenue gains RCS and OTT messaging apps provided providers as leading providers reduce data siloes.
Could Mobile Be a Future Zoom North Star?
Zoom’s earnings call for Q3 2023 was a positive affirmation of its post-pandemic strategic direction, as it diversifies its portfolio with the likes of Zoom Contact Centre and collaboration solution Zoom Docs while strengthening its video conferencing offerings at its core. They announced several momentous milestones, including that Zoom Phone now has seven million paid […]
Blogs
Which is right for you: CPaaS or UCaaS?
CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…
How Does Unified Communications Specifically Increase Workplace Productivity?
As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…
