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Article Unified Communications

Sytel Automates the Contact Centre

Sytel has predicted that as automation is introduced to manage service levels in contact centre will be reduced by 90%+.

Article Unified Communications

Sytel Automates the Contact Centre

Sytel has predicted that as automation is introduced to manage service levels in contact centre will be reduced by 90%+.

Article Unified Communications

Westcon-Comstor Brings AudioCodes Live for Microsoft Teams to EMEA

Westcon-Comstor will distribute AudioCodes‘ Live Platform for Microsoft Teams to the latter’s partners in the pan-EMEA. The new collaboration solution, AudioCodes Live Platform, intends to empower channel partners to boost revenues by honing their UCaaS and CCaaS offerings. AudioCodes Live Platform integrates various solutions for Microsoft Teams, offering comprehensive calling, contact centre, and recording capabilities. […]

Article Unified Communications

Leveraging AI as The Great Disrupter

Watch on YouTube UC Today’s Kieran Devlin speaks to Kade Herbert, Marketing Manager at CallTower, and Madison Doner, Partner Marketing Strategist for CallTower. In this session, we discuss the following: The state of AI in 2024 and its intersection with UCaaS and CCaaS The key differences between Microsoft Copilot and Zoom and Webex AIs How […]

Article Unified Communications

Microsoft Teams Introduces Call Record Insights

Microsoft Teams has announced “Call Record Insights” to help businesses effectively interpret and act upon call data within the Teams platform. Call Record Insights includes automated call record retrieval, simplified data transformation, secure storage, no-code deployment, powerful analytic capabilities, and more. Previously, businesses had to create their own custom solutions for accessing and managing call […]

Article Unified Communications

LeapXpert and SteelEye Compliance Adds Channel Options for Leading Broker

The London-based Futures and Options broker Kyte Broking Limited has added WhatsApp and Telegram for client communications thanks to the joint compliance solution by LeapXpert and SteelEye. According to Kyte Broking, the new channels have improved both client engagement and customer experiences. Furthermore, the brokerage is now able to meet full compliance and regulatory requirements […]

Blogs
Blog Unified Communications

Which is right for you: CPaaS or UCaaS?

CPaaS and UCaaS are easy to confuse since both of them aim to develop the modern communication stack. They both approach the process with access to flexible tools for growth…

Blog Unified Communications

How Does Unified Communications Specifically Increase Workplace Productivity?

As mentioned earlier, workplace productivity is enhanced through a reduction of context switching when all the features of a unified communications software system are put together on one digital device…