Perfectly Integrated Unified Communications and Contact Center
Learn more about features such as: Call controls through an embedded ContactPad Single Sign-On (SSO) Presence and availability between users and agents A single intuitive interface Multiple communication channels to reach back-office employees Breaking down silos within your company is the fastest way to transform the customer experience and ...
Desiging AI Driven Contact Centers in the New Era of Remote Working
This Vonage whitepaper enables you to survey the landscape of AI technologies that can boost the productivity and effectiveness of your Contact Center operation. If you are going to invest so much of your company’s resources in establishing a front-footed Contact Center solution, then this whitepaper ...
Digital Transformation with Cloud Integration: Supplying Contextual Information in Real Time
If you want to see what is possible when enterprise applications are connected to a communications infrastructure, then you’ve come to the right place. After an overview of the benefits of integration to the business, this whitepaper takes a look at several specific enterprise applications including: Salesforce Cloud ...
Desiging AI Driven Contact Centers in the New Era of Remote Working
This Vonage whitepaper enables you to survey the landscape of AI technologies that can boost the productivity and effectiveness of your Contact Center operation. If you are going to invest so much of your company’s resources in establishing a front-footed Contact Center solution, then this whitepaper ...
Desiging AI Driven Contact Centers in the New Era of Remote Working
This Vonage whitepaper enables you to survey the landscape of AI technologies that can boost the productivity and effectiveness of your Contact Center operation. If you are going to invest so much of your company’s resources in establishing a front-footed Contact Center solution, then this whitepaper ...
Digital Transformation with Cloud Integration: Supplying Contextual Information in Real Time
If you want to see what is possible when enterprise applications are connected to a communications infrastructure, then you’ve come to the right place. After an overview of the benefits of integration to the business, this whitepaper takes a look at several specific enterprise applications including: Salesforce Cloud ...
Investigating the Horror of IVR
Download this eBook to understand how the primary customer service channel of the past (an inbound phone call) is creating difficulties for companies in today’s economy. But there is a solution to these past trials and tribulations – a contact center solution tightly integrated with Salesforce Service Cloud, ...
