Desiging AI Driven Contact Centers in the New Era of Remote Working

For numerous midsize and enterprise companies, transforming the customer experience has become an imperative only accelerated by the ongoing pandemic.

This Vonage whitepaper enables you to survey the landscape of AI technologies that can boost the productivity and effectiveness of your Contact Center operation.   If you are going to invest so much of your company’s resources in establishing a front-footed Contact Center solution, then this whitepaper should be on your must-read list.  According to Gartner, “40% of contact center interactions will be fully automated by using AI, machine learning and self-service by 2023.”

- Source: Gartner, Forecast Analysis; Contact Centers Worldwide (April 2019)

Read this whitepaper to learn more about:

• Understanding Needs and Recommended Route to Outcome
• Using Self Service to Deliver Outcomes
• Using Live Assistance to Deliver Outcomes
• Using Insights for Operational and Strategic Change

Download the Vonage eBook “Designing AI Driven Contact Centers In The New Era of Remote Workings” to hear more about AI, and how it can be applied to your Contact Center operation.