Investigating the Horror of IVR

Download the new eBook, entitled “Investigating the Horror of IVR” to understand what customer “unhappiness” looks like.

Download this eBook to understand how the primary customer service channel of the past (an inbound phone call) is creating difficulties for companies in today’s economy. But there is a solution to these past trials and tribulations – a contact center solution tightly integrated with Salesforce Service Cloud, one of the most popular CRM software platforms for customer service and support departments.