Salesforce and Vonage: The Perfect Combination for Service
Today’s contact center agents are looking for ways to be empowered and enhance their productivity. With the new contact center solution from Vonage and Salesforce, agents will create stronger relationships and have more effective conversations with customers. Contents include: Dynamic IVR/intelligent routing Screen pop customer records Simplify ...
2022 Gartner Critical Capabilities™ Report
The 2022 Gartner® Critical Capabilities for Analytics and Business Intelligence Platforms report is meant to help organizations find the best product and service for their specific needs. This year, Pyramid is ranked highest in the Augmented Analytics Use Case and is highly scored across the four use ...
Market Megatrends By Unit4
In recent years, the professional services industry has been booming, with revenues, headcounts and profits soaring across the board1. It’s a different story today, with increased competition, more market consolidation and heightened client expectations. To weather the storm, and even thrive in uncertain times, professional services firms are ...
Building Artificial Intelligence in Credit Risk: A Commercial Lending Perspective
Lenders of all shapes and sizes are on a path of digital transformation that will allow them to realize the benefits of process automation and capture new business opportunities. Before the outbreak of COVID-19, early adopters of innovative digital technologies were already gaining competitive advantage; today, for example, ...
Survive today and thrive tomorrow.
Creative teams are suddenly asked to produce more, faster, and with fewer resources. Overloaded with projects, they may feel like they have to sacrifice long-term goals, like building a brand that makes an emotional connection with consumers, to meet short-term demands. But it’s possible to survive a crisis ...
Moderniser dine forretningskritiske systemer og applikationer med en cloud-løsning
1. Serviceaftaler (SLA'er) eller andre tilgængelighedsmål: Forretningskritiske systemer og applikationer er normalt dem, der har den højeste SLA for en bestemt organisation, hvilket normalt udtrykkes som en procentdel. En SLA på 99,99 procent har en akkumuleret nedetid på 4,32 minutter pr. måned ...
Cloudmigrering og modernisering med Microsoft Azure
I 2020 genererede hidtil usete forstyrrelser af forsyningskæder, arbejdspladser og forbrugeradfærd massive teknologiske investeringer for at sikre, at virksomheder kunne fortsætte driften. Virksomheder, offentlige myndigheder, uddannelsesinstitutioner og sundhedsinstitutioner var nødt til at ændre kurs fra den ene dag til den anden for ...
