Communication is Key to Remote Work
After migrating to a cloud-based Contact Center solution, all your agents will need is a laptop with an internet connection and a headset or mobile phone. Every other aspect of their job lives in the cloud, and they can access it from anywhere. Download this timely white paper to understand ...
The Features You Need to Drive Business Forward
1) mobility, providing connectedness wherever your employees are located, 2) flexibility, providing omni-channels to reach people in the best way possible for the task at hand, and 3) productivity, with a wealth of useful automation at your fingertips. Download this whitepaper from Vonage to see how VBC can positively impact your business ...
Digital Transformation with Cloud Integration: Supplying Contextual Information in Real Time
If you want to see what is possible when enterprise applications are connected to a communications infrastructure, then you’ve come to the right place. After an overview of the benefits of integration to the business, this whitepaper takes a look at several specific enterprise applications including: Salesforce Cloud ...
Salesforce and Vonage: The Perfect Combination for Service
Today’s contact center agents are looking for ways to be empowered and enhance their productivity. With the new contact center solution from Vonage and Salesforce, agents will create stronger relationships and have more effective conversations with customers. Contents include: Dynamic IVR/intelligent routing Screen pop customer records Simplify ...
Phone Verification Challenges & How to Overcome Them
Where should your company start when designing its phone verification strategy? With the help of Vonage and Verify API services, the obstacles to implementing phone verification around the world can be overcome and your company can rely on this frictionless process to ensure transaction security and achieve higher conversion rates. ...
Amid Global Video Usage Surge, Regions Differ in Organizational and Consumer Readiness
This report from Vonage outlines the impressive effect that video calls have had on the world during the first half of 2020. Whether it be by region, age, country or industry, video chat applications have been heavily used. If you are developing applications to optimize the consumer experience, then learning more ...
Empower Your Teams. Elevate Your Customer Experience.
Learn how you can get a better Salesforce experience with Vonage for Salesforce. Download “Empower Your Teams. Elevate Your Customer Experience.”
