Salesforce and Vonage: The Perfect Combination for Service

With the new contact center solution from Vonage and Salesforce, agents will create stronger relationships and have more effective conversations with customers.

Today’s contact center agents are looking for ways to be empowered and enhance their productivity. With the new contact center solution from Vonage and Salesforce, agents will create stronger relationships and have more effective conversations with customers. Contents include:

• Dynamic IVR/intelligent routing
• Screen pop customer records
• Simplify the challenge of omni-channel
• Implement gamification to boost performance
• Improved management information
• Enhanced mobile service and reporting