Video: Vonage Integrates with Salesforce to Deliver a Superior Customer Experience
Vonage’s new category of cloud contact center software, designed for Salesforce, blends customer interactions with customer data to deliver an unparalleled, emotive, and conversational customer experience. Automatically direct incoming calls to the right agent based on any object on Salesforce such as case owner or last ...
Global Customer Engagement Report: Maximizing the Omnichannel CX With AI
4,638 customers. 11 countries. What did the Vonage 11th annual report reveal? Your customers are STILL frustrated with CX — and that will not change until you've embraced omnichannel enhanced by AI. Customers LOVE a significant experience — and this report’s chock-full of insights on how to use communications ...
Continuous Innovation for a Truly Digital Enterprise
Workday can help you to transform your organization into a truly digital enterprise, fueled by rich data from an intelligent core. With augmented analytics, Workday can identify financial performance metrics that matter the most, so you will never miss an important insight. Watch this brief video to ...
Autonomous Response: The Threats Darktrace Antigena Finds
This report details seven case studies, including insider threat, ransomware, and IoT attacks, that were intercepted and neutralized by cyber defense AI. While all these threat scenarios were distinct, some were fast-moving, and others invaded in a slow and stealthy manner. In all cases, the subtle indicators of suspicious activity ...
Email Security Threat Report 2020
We all know that much of the business environment has drastically changed, seemingly overnight, in 2020. Work From Home (WFH) orders have placed all employees, except those who work in essential industries, at home, but still connected to their businesses through digital networks and SaaS applications. The threat landscape has increased ...
Antigena Email: The Self-Defending Inbox
An email inbox can be severely vulnerable to security threats since the recipient can inadvertently provide the attacker with unauthorized access to company private information and computing resources. Darktrace Antigena Email was designed to protect the email inboxes of all employees (even those using a cloud-based email resource). This solution ...
Cyber AI for SaaS: Protecting Your Dynamic Workforce
While we continue to live in a world surrounded by cloud technology, security is an absolute necessity. By implementing self-learning AI, Darktrace is able to protect your network, email systems and many more applications. Anything suspicious or abnormal is immediately caught by the AI and reported to the user. Watch ...
