The Five9 CX Maturity Model
In this eBook you will learn that: There are three stages of CX development and companies can be categorized into either emerging, evolving, or leading. The current customer experience hinges on four primary criteria, namely, workforce, self-service customer engagement, Contact Center intelligence and Contact Center administration and infrastructure. Although you ...
The Features You Need to Drive Business Forward
Download this whitepaper from Vonage to see how VBC can positively impact your business communications.
Phone Verification Challenges & How to Overcome Them
Where should your company start when designing its phone verification strategy? With the help of Vonage and Verify API services, the obstacles to implementing phone verification around the world can be overcome and your company can rely on this frictionless process to ensure transaction security and achieve higher conversion rates. ...
The CFOs Guide to Building a Future-Proof Finance Team
In this report, we explore how CFOS can: Future-proof their finance organization through an updated finance operating model Understand skills and competency gaps and leverage technology to attract and retain talent Outperform the competition by turning data into insights Address the distinct challenges facing medium ...
How to win in today’s data race
Great news! According to a newly published survey of 500+ CIOs and technology leaders, leveraging real-time data pays off in two important ways: higher revenue growth and increased developer productivity. Read The State of the Data Race 2022 research report to learn: Real-time data = revenue growth. 71% of respondents agree that ...
Key steps for a successful data modernization
Monolithic databases like SQL can’t handle the demands of today’s data-intensive workloads. They are too slow, too unscalable, and too prone to failure. But there is a path forward. Modern, open NoSQL databases like Apache® Cassandra™ are designed for the data demands of ...
How Endowus delivers real-time data at scale
(Read how a wealthtech disrupter succeeds with cloud-native, open-source data technology) Digital disruptors are proving that a cloud-native data strategy delivers faster business results and competitive advantage. Their cloud platforms can scale without compromise to easily support growing volumes of data, users, applications, and transactions. Read this IDC ...
