How Six Award-winning Companies Use the Five9 Intelligent Cloud Contact Center
Nothing reveals the true effectiveness of a solution like customer success stories. See how the Five9 Reimagine CX Award winners have been using Five9’s Intelligent Cloud Contact Center platform to elevate customer experience beyond expectations.?Their results include: 10% to 15% improvement in service levels&...
[451 Research] Key criteria for selecting a database of the future
Where will your enterprise be running your database systems in two years? According to new findings from 451 Research, organizations are overwhelmingly choosing cloud – but they don’t want to get locked into one vendor. View this infographic “Top considerations when selecting a database management system" ...
Asset Tracking in the Wild: Theft Recovery Stories
Equipment theft may not happen often, but as one Samsara customer said, “It only takes one incident.” If your equipment goes missing, being able to recover it quickly can save your business thousands. Read these first-hand accounts to see how Samsara enables quick recovery of stolen equipment &...
Samsara Customer Recovers $200k Worth of Assets and More
Read how national over-the-road truckload carrier Blue Lightning uses Samsara to safely and reliably transport freight and maintain precision for temperature-controlled loads. Asset gateways and environmental monitors provide real-time visibility into location and temperature for 55 trucks and trailers operating in 48 states. Live GPS tracking led to the recovery ...
How to Realize a High-Quality Data Model for Your Cassandra Application
The first and most important step to building a successful, scalable application is getting the data model right. In this white paper, you’ll get a detailed, straightforward, five-step approach to creating the right data model right out of the gate—from mapping workflows, to practicing query-first design ...
Making Customer Service a More Human Experience
Today’s customers have high expectations when they interact with your business. They expect an exceptional customer service experience every time, and your ability to meet their expectations can be the difference between winning a loyal customer or losing them for life. At Five9, we believe that the key ...
Meeting Employee Expectations
Contact centers can’t afford to ignore rising employee expectations. Employees are no longer satisfied with the status quo. They want careers that are engaging, less stressful, and offer more opportunities for advancement. So how can contact center meet this challenge? Contact centers can start by focusing on investing ...
