Communication is Key to Remote Work

Download this timely white paper to understand more about the 5 KPIs that most affect cloud-based Contact Center performance.

After migrating to a cloud-based Contact Center solution, all your agents will need is a laptop with an internet connection and a headset or mobile phone. Every other aspect of their job lives in the cloud, and they can access it from anywhere.

Download this timely white paper to understand more about the 5 KPIs that most affect cloud-based Contact Center performance:

• Availability of Agent Environment
• Mean Opinion Score (MOS) for Voice Quality
• Call Blocking Rate of Incoming Calls
• Vendor Capacity Beyond Expected Peaks
• Provisioning Goal to Acgieve Scalability