Cloud Contact Center: Delivering an All-in-One Customer Experience

Ultimately, the modern contact center is poised to implement a range of cloud-based communication tools such as real time collaboration with subject matter experts, call recording/analysis and API capabilities.

Forward-looking enterprises are changing the way they view communications. They want to use it to finally break down organizational silos and enable seamless conversations amongst all types of internal users as well as with their external partners and customers. It doesn’t matter if those employees are toiling away at desktops in their office cubicles, out and about with mobile devices in-hand, or staffing the service desk within a contact center – they all need to be connected. Contents include:

• Enterprise Adoption Trends for Cloud Communications
• Achieving Agility Via the Cloud Model
• Defining the Modern Contact Center
• Advancing the State of the Art in Healthcare
• Cloud Convergence