Perfectly Integrated Unified Communications and Contact Center

Read this informative brief to see how a “Perfectly Integrated Unified Communications and Contact Center” works to boost employee productivity and improve the overall customer experience.

Learn more about features such as:

• Call controls through an embedded ContactPad
• Single Sign-On (SSO)
• Presence and availability between users and agents
• A single intuitive interface
• Multiple communication channels to reach back-office employees

Breaking down silos within your company is the fastest way to transform the customer experience and this brief will show you how to do it with perfect integration.